WHICH COUNTRY DO YOU SHIP TO?

At current moment we only ship to Malaysia, Singapore, Indonesia, Thailand & Philippine

WHAT ARE THE SHIPPING RATE?

All shipping charges will be calculated automatically at the Checkout based on your total order amount and your shipping address. We offer FREE SHIPPING on all orders RM100 for Malaysian.

Country Shipping Rate  Delivery Time
West Malaysia  RM8 1-3 days
East Malaysia RM12 3-5 days
Singapore RM30 4-6 days
Brunei RM70 4-6 days
Indonesia RM90 4-6 days
Thailand RM100 4-6 days
Philipphine RM120 4-6 days

 

WHICH COURIER COMPANY DO YOU USED?

We're currently Poslaju Sendparcel for Malaysia. To other country we will choose from Poslaju, EMS, Janio, Aramex & ETC. Customs Duties, Value Added Surcharges and other relevant government charges and taxes are not included in shipping rates. Rate given above is based weight of 500gm and below.

WHY I RECEIVED A TRACKING NUMBER AND CANNOT TRACK IT?

You will received an email from sendparcel when we processed your order. Please allow at least 1 working days after your order being processed for the tracking information to appear online.

DO YOU SHIPPED EVERYDAY?

We ship on daily basis except Saturday, Sunday & Malaysia Public Holidays. Our cut-off time for same delivery is 10pm.

WHERE CAN I FIND MY TRACKING NUMBER?

You will receive an email into your inbox with the tracking number and tracking URL after your order has been confirmed and processed. 

I HAVEN'T RECEIVED MY PARCEL.
If there are any issues regarding your parcel, please contact courier customer service. All orders that have been posted are NO longer the responsibility of us.

Malaysia :

Sendparcel Pgeon Pickupp

Other country :

Janio EMS Aramex

I HAVE ENTERED A WRONG DETAILS, HOW TO EXCHANGE IT? 
Please log in to your account. Go to account & change your details.

or you may contact us for further assistance.