Shipping Information
Poslaju will deliver your parcel and you will receive your tracking number via email.
If your order value is less than RM120 for West Malaysia or RM150 for East Malaysia, you will need to pay for your own delivery. However, we do offer free shipping for purchases that exceed the threshold.
Once the status indicates that it has been delivered to Pusat Pos Laju (your location), please proceed to collect your package from the designated location or you can contact them for arranging second delivery.
If you have received a wrong order, please contact us at +6019 302 6225. We will assist you from there.
Orders and Returns
We provide tracking number via email and if you could find your tracking number, please check your spam box, updates or promotions. Usually it will be there.
We usually process your order within 24 hours after you made payment and delivery will takes 1-5 working days depending on your location. We advice you to follow up with the courier company yourself.
If you received a defective or wrong order. You can contact us at +6019 302 6225 and we will assist you from there.
We're sorry if you're not satisfied with our product. We can offer you a voucher refund instead of cash refund and you will need to returned the item you disliked.
Payments
Secure & Payment
- We accept Credit/Debit Cards via Paypal & Stripe
- Online Banking FPX via Billplz
- E-wallet via Razor Payment or Billplz
Buy Now Pay Later
- Atome - 0% interest over 3 payments Instalment (for Malaysia only)
- Grab - Up to 3 modes of payment : now, next month or in 4 instalments (for Malaysia only)
If you have a gift card, you can use by entering the code on our check out page.
Buy Now, Pay Later (BNPL) is a type of short-term financing that allows you to make purchases and pay for them at a future date.
You will need to register an account with them (Atome / Grab). You can choose this payment method by the end of our check out pages.
Product & Material
Our jewelry is crafted from stainless steel and coated with PVD, ensuring it is hypoallergenic, waterproof, and resistant to tarnishing. It is important to note that allergic reactions may vary from person to person.
We offer custom orders upon request. Please chat with us to create a custom order. However, availability of materials and products may limit customization options.
You are welcome to exchange the item either by visiting our location in Bukit Jalil or by sending it back to us. Please note that shipping costs will be your responsibility.
If You Have More Questions
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