Last Updated: 21/5/2022
When you visit our website or engage with us, we may collect various types of information, including:
- Personal Information: This encompasses your name, email address, postal address, phone number, and any other details provided during purchases or communication with us.
- Payment Information: We gather payment specifics when you make purchases on our website, including creditcard information and billing addresses. Please be aware that we do not retain credit card information on our servers.
- Usage Data: Information regarding your interaction with our website, such as the pages you visit, your browsing history, and the device and browser you employ.
- Cookies: We utilise cookies and similar tracking technologies to enhance your website experience, gather insights into your preferences and browsing patterns, and enable targeted marketinHow We Use Your Information
We employ your personal information for various purposes, encompassing:
- Order Processing: To process and fulfil your orders, including order confirmation, shipping, and customer support.
- Communication: To engage with you regarding your orders, respond to inquiries, and furnish updates and promotional content.
- Marketing: Subject to your consent, we may employ your information for marketing endeavours, including:
- Google Behaviour Marketing: Utilising your data for Google behaviour marketing to display relevant ads based on your online interactions.
- Facebook Ads Retargeting: Employing your data for Facebook ads retargeting, presenting ads on Facebook tailored to the information you've shared with us.
- Email Direct Marketing: We share this information with Email Marketing (EDM) applications such as Mail-chimp and Shopify Email to facilitate our communication efforts and provide you with relevant content.
We want to assure you that we do not sell your personal information to third parties. However, to provide top-notch service, we may share your information with trusted service providers and partners integral to our operations. These trusted entities assist us in several aspects of our business, including:
- Delivery Partners: Collaboration with reliable delivery partners like Poslaju and EasyParcel ensures efficient and secure product delivery.
- Payment Partners: To facilitate seamless and secure payment processing, we partner with trusted entities such as Atome, Grab, ShopBack, PayPal, Stripe, Razor, 2C2P, and Billplz.
Rest assured, we share only the necessary information required for these specific functions, maintaining stringent confidentiality agreements with our partners to safeguard your data. Your privacy remains a top priority.
We take data security seriously and have implemented measures to protect your personal information. However, please acknowledge that no method of internet transmission or electronic storage is entirely secure, and we cannot guarantee absolute security.
You hold specific rights regarding your personal information:
- Access: You can request access to your held personal information and receive a copy.
- Correction: Request corrections to inaccurate or incomplete personal information.
- Deletion: You can request the deletion of your personal data, subject to legal obligations.
- Opt-Out: You can opt out of receiving marketing communications from us at any time, following the instructions in our emails or contacting us directly.
Our website is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address provided above to request deletion.
Do Not Track
Please note that, as there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not modify our data collection and usage practices when such a signal is detected from your browser.
If you wish to make a complaint, please contact us via email.
Last updated: 14/9/2023