EXCHANGE / RETURN / REFUND
Item in the wrong order / faulty item
If you have received an improperly ordered object, please email us at firstname.lastname@example.org with a picture of the area of concern and the entry of the required order number as the title field.
If the item you originally ordered is out of stock, we have the right to provide a replacement or replace a voucher that you may use for your next purchase with a substitute item of the same value product. Cash is not eligible for repayment.
Please notice that we can only process such exchange requests within 48 hours of receiving your order so that we can effectively address any problems.
Each and every one of our items is handcrafted. Each product has slightly different materials by its very nature, slightly different shape/size, color lining and distinct markings. The item you got will not necessarily be an image of the item you received.
Things that are non-returnable
Due to hygiene purposes, any custom items and earrings are not applicable for exchange (such as special orders or personalized items). We also do not allow returns on products for sale. We will not entertain you if you have purchased an item with no defect and want to exchange / refund, as we agree that our price is reasonably of the standard we offer.