WHICH COUNTRY DO YOU SHIP TO?
At current moment we only ship to Malaysia, Singapore, Indonesia, Thailand & Philippine
WHAT ARE THE SHIPPING RATE?
All shipping charges will be calculated automatically at the Checkout based on your total order amount and your shipping address. We offer FREE SHIPPING on all orders RM100 for Malaysian.
|Country||Shipping Rate||Delivery Time|
|West Malaysia||RM8||1-3 days|
|East Malaysia||RM12||3-5 days|
WHICH COURIER COMPANY DO YOU USED?
We're currently Poslaju Sendparcel for Malaysia. To other country we will choose from Poslaju, EMS, Janio, Aramex & ETC. Customs Duties, Value Added Surcharges and other relevant government charges and taxes are not included in shipping rates. Rate given above is based weight of 500gm and below.
WHY I RECEIVED A TRACKING NUMBER AND CANNOT TRACK IT?
You will received an email from sendparcel when we processed your order. Please allow at least 1 working days after your order being processed for the tracking information to appear online.
DO YOU SHIPPED EVERYDAY?
We ship on Monday, Wednesday & Friday except for weekend & Malaysia Public Holidays. Our cut-off time for same delivery is 8am.
WHERE CAN I FIND MY TRACKING NUMBER?
You will receive an email into your inbox with the tracking number and tracking URL after your order has been confirmed and processed.
I HAVEN'T RECEIVED MY PARCEL.
If there are any issues regarding your parcel, please contact courier customer service. All orders that have been posted are NO longer the responsibility of us.
Other country :
I HAVE ENTERED A WRONG DETAILS, HOW TO EXCHANGE IT?
Please log in to your account. Go to account & change your details.
or you may contact us for further assistance.