Frequent Question Ask

WHICH COUNTRY DO YOU SHIP TO?

At current moment we only ship to Malaysia, Singapore and Indonesia

WHAT ARE THE SHIPPING RATE?

All shipping charges will be calculated automatically at the Checkout based on your total order amount and your shipping address. We offer FREE SHIPPING on all orders within West Malaysia RM60 and East Malaysia RM100 and above. 

Country EMS JANIO
Singapore RM40 (1-3 working days) RM25 (7-10 working days)
Indonesia RM60 (2-4 working days) RM25 (7-10 working days)

 

WHICH COURIER COMPANY DO YOU USED?

We're currently Poslaju Sendparcel for Malaysia. To Singapore & Indonesia refer table above.

WHY I RECEIVED A TRACKING NUMBER AND CANNOT TRACK IT?

You will received an email from sendparcel when we processed your order. Please allow at least 1 working days after your order being processed for the tracking information to appear online.

DO YOU SHIPPED EVERYDAY?

We ship on daily basis except Saturday, Sunday & Malaysia Public Holidays. Our cut-off time for same delivery is 12pm.

WHERE CAN I FIND MY TRACKING NUMBER?

You will receive an email into your inbox with the tracking number and tracking URL after your order has been confirmed and processed. Or you may simply log in to your account to find the parcel tracking details.

I HAVEN'T RECEIVED MY PARCEL.
If there are any issues regarding your parcel, please contact Poslaju customer service. All orders that have been posted are NO longer the responsibility of us.

Malaysia :

Sendparcel : https://www.tracking.my/link/poslaju/poslaju-track-and-trace

Pgeon : https://www.pgeon.delivery/track-parcel

Singapore / Indonesia

https://www.tracking.my/janio

https://www.ems.post/en/global-network/tracking

I HAVE ENTERED A WRONG DETAILS, HOW TO EXCHANGE IT? 
Please log in to your account. Go to account & change your details.

Here’s a link to log in https://aishawong.com.my/account/login

or you may contact us for further assistance. 

EXCHANGE / RETURN / REFUND

Item in the wrong order / faulty item
If you have received an improperly ordered object, please email us at aishawongaccessories@gmail.com with a picture of the area of concern and the entry of the required order number as the title field.

If the item you originally ordered is out of stock, we have the right to provide a replacement or replace a voucher that you may use for your next purchase with a substitute item of the same value product. Cash is not eligible for repayment.

Please notice that we can only process such exchange requests within 48 hours of receiving your order so that we can effectively address any problems.

Each and every one of our items is handcrafted. Each product has slightly different materials by its very nature, slightly different shape/size, color lining and distinct markings. The item you got will not necessarily be an image of the item you received.

Things that are non-returnable
Due to hygiene purposes, any custom items and earrings are not applicable for exchange (such as special orders or personalized items). We also do not allow returns on products for sale. We will not entertain you if you have purchased an item with no defect and want to exchange / refund, as we agree that our price is reasonably of the standard we offer.

 

    If You Have More Questions

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